Verzendbeleid

Last updated: July 13, 2025

At Soft & Sleepy, we are committed to delivering your order quickly, safely, and reliably. This page outlines our shipping process, estimated delivery times, and related conditions for a transparent and smooth customer experience.

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1. Order Processing & Fulfillment

We aim to process all orders within 0–1 business day (Monday through Friday, excluding public holidays).

Orders placed before 6:00 PM PST (GMT-08:00) are typically processed the same business day.

Once your order has been processed, you will receive a confirmation email with your order details and – if available – a tracking number.

Total estimated delivery time:

Processing time (0–1 business day) + Shipping time (2–3 business days) = 2–4 business days total

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2. Shipping Timeframes

Our estimated delivery times for orders are as follows:

Standard Shipping:
2–3 business days (Monday through Saturday)
Note: The estimated delivery time excludes processing time and depends on carrier performance.

All orders are carefully packed and inspected before shipping.

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3. Shipping Rates

We offer free shipping on all orders – worldwide.
No additional shipping fees will be charged at checkout.

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4. Couriers Used

To ensure reliable delivery, we partner with trusted couriers, including:

• Royal Mail

• DHL

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5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number.

Please note that it may take up to 24 hours for tracking information to appear in the carrier’s system.

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6. Incorrect Address & Delivery Issues

Please make sure your shipping address is accurate and complete before finalizing your order.

Orders shipped to an incorrect or incomplete address are not eligible for a refund.

If a package is returned to us due to an address error, we can reship it at the customer’s expense.

Soft & Sleepy is not responsible for lost, stolen, or delayed shipments after they have been handed over to the carrier. In such cases, please contact the shipping provider directly.

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7. Contact Information

If you have any questions regarding shipping or delivery, feel free to contact our customer service team:

Soft & Sleepy

Company Name: Hmarketing
Email: info@softandsleepy.com
Phone: +31 6 26722261
Address: Midden Engweg 2a, 3881TT Putten, The Netherlands
Company Address (no visits or returns): Woldstraat 32A, 7941LK Meppel, The Netherlands
Chamber of Commerce (KVK): 81002246
VAT Number: NL003515174B57