Terms of service

Last updated: July 13, 2025

Welcome to Soft & Sleepy! In these Terms, “we,” “us,” and “our” refer to Soft & Sleepy. Soft & Sleepy operates this webshop and website, including all related information, content, features, tools, products, and services (together the “Services”), to provide you, the customer, with a thoughtful and personalized shopping experience. We use the Shopify platform to make these Services available.

These Terms & Conditions (the “Terms”) together with our Privacy Policy and other referenced documents form the agreement between you and Soft & Sleepy. By using our Services, you agree to be bound by these Terms.

1. Access and Account

By accepting these Terms, you confirm that you are of legal age in your country or region (e.g., 18 years old in the Netherlands) and that you have given consent for any minor dependents to use the Services via devices you manage.

To use our Services (such as placing orders), you must provide accurate and up-to-date information, including your email address, shipping address, and payment details. You are solely responsible for securing your account and may not transfer or sell it.

2. Our Products

We strive to present our products as accurately as possible. However, colors may differ due to device settings or display types. We do not guarantee that products will exactly match how they appear online.

Product information, pricing, and availability are subject to change at any time without prior notice. We reserve the right to limit or discontinue products by region or customer.

3. Orders

By placing an order, you are making an offer to purchase. An order is only final once accepted and paid for by us. We reserve the right to refuse or modify orders.

Returns are only accepted in accordance with our Return Policy.

By ordering, you confirm that your purchases are for personal use only and not for resale or export.

4. Pricing and Payment

All prices are subject to change without notice. The applicable price is the one at the time of ordering. Unless stated otherwise, prices exclude VAT, shipping, import duties, or other charges.

You are responsible for maintaining valid payment details. By placing an order, you guarantee that the payment method used is valid and that you are authorized to use it.

5. Shipping and Delivery

Delivery times are estimates and may vary. We are not responsible for delays caused by postal services, customs, or other external factors. Once the package is handed over to the carrier, risk passes to you.

6. Intellectual Property

All content on our website, including trademarks, texts, images, and layout, is the property of Soft & Sleepy or its licensors. It may not be copied, distributed, or used commercially without prior written permission.

Use of our content is only permitted for personal, non-commercial use.

7. External Tools

We may provide access to third-party tools over which we have no control or responsibility. Use of these tools is entirely at your own risk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, services, or privacy practices of these sites. Use is at your own risk.

9. Relationship with Shopify

Soft & Sleepy uses Shopify to host its webshop. However, Shopify is not responsible for your purchases or any disputes with Soft & Sleepy. By using our Services, you acknowledge that Shopify is not a party to the sales agreement.

10. Privacy Policy

Your personal data is processed according to our Privacy Policy. As our website is hosted by Shopify, the Shopify Privacy Policy also applies. Please review both to understand how your data is handled.

11. Feedback

By submitting feedback or reviews, you grant us a worldwide, royalty-free license to use, publish, or modify this content for commercial purposes. You confirm that you own the submitted content and that it does not infringe third-party rights.

12. Errors or Inaccuracies

Occasionally, our site may contain typographical errors or inaccuracies, including in product descriptions or pricing. We reserve the right to correct such errors and cancel orders if needed.

13. Prohibited Use

You may only use our website for lawful purposes. Prohibited activities include:

  • Posting false or misleading material

  • Uploading viruses or malicious code

  • Hacking, scraping, or spamming

  • Infringing on third-party rights

  • Impersonating others

Violations may result in account termination.

14. Termination

We may terminate your access to the Services at any time. Upon termination, certain provisions such as Intellectual Property, Liability, and Privacy Policy will remain in effect.

15. Disclaimer of Warranties

Our Services and products are provided “as is,” without any express or implied warranties. We do not guarantee that everything will function flawlessly, securely, or without interruption.

16. Limitation of Liability

To the extent permitted by law, we are not liable for any direct or indirect damages, including data loss, revenue loss, or consequential damages arising from your use of our site or products.

17. Indemnification

You agree to indemnify and hold harmless Soft & Sleepy, Shopify, and their staff and partners from claims or damages resulting from your violation of these Terms or use of the Services.

18. Severability

If any part of these Terms is deemed invalid or unenforceable, the remainder will remain valid and enforceable.

19. No Waiver & Entire Agreement

Failure to enforce a right does not constitute a waiver. These Terms represent the full agreement between you and Soft & Sleepy, replacing any prior arrangements.

20. Assignment

You may not assign this agreement without our written permission. We may assign this agreement or parts of it without notice.

21. Governing Law

These Terms are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

22. Headings

Headings are for convenience only and have no legal effect.

23. Changes

We reserve the right to update these Terms. Changes will be communicated via our website. Continued use of our Services after changes means you accept the updated Terms.

24. Contact Information

Questions about these Terms? Contact us:

Soft & Sleepy

Company Name: Hmarketing
Email: info@softandsleepy.com
Phone: +31 6 26722261
Address: Midden Engweg 2a, 3881TT Putten, The Netherlands
Company Address (no visits or returns): Woldstraat 32A, 7941LK Meppel, The Netherlands
Chamber of Commerce (KVK): 81002246
VAT Number: NL003515174B57